Quick Summary of my experience with TATA Indicom broadband @ Chennai.
 
TATA Indicom broadband (VSNL) guys lost track of money they took from me.
Kept blaming about non-payment and started to de-activate my connection without prior notice.
Remember I am a customer who had been using TATA Indicom broadband for a year now.
Activated the connection Feb 15th 2007
 
If this is how they treat their customer who had been using it for a year, forget those new comers. Will be treated next to piece of SHIT.
 
They have damn good technology in place and BUNCH of IDIOTS to maintain their backoffice operations.
 
Another way they cheat customers is by not giving the downtime credit for usage.
Its like sarkari office... Working or not you still need to pay the full rent.
 
Now read my communication to TATA Indicom broadband and their response.
-agni sharman
Chennai.
 
 -----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Wednesday, February 27, 2008 10:17 AM
To: 'customerservice'
Cc: 'Appellate Authority'; 'telecaller2'; 'broadbandbill@vsnl.co.in'
Subject: RE: PAYMENT DETAILS

 
You guys suck big time!
 
Shame on you and your stupid guys at BILLING @ Chennai
 
I know that None of you will dare take any responsibility for this HIGHEST act of STUPIDITY.
Because it takes some real guts to do so. You and you crazy team in Chennai need to growup for it!
 
GET LOST you bunch of SUCKERS!
 
-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

 
-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Monday, February 25, 2008 6:56 PM
To: 'customerservice'
Cc: 'Appellate Authority'; 'telecaller2'; 'broadbandbill@vsnl.co.in'
Subject: RE: PAYMENT DETAILS

 
I take this as a serious insult.
 
I am sure nobody in TATA pays my bill.
It is my money that I pay for the services I use from you.
 
I do not agree that you may as per your will and wish de-activate ot Activate my connection, that too without any prior notice to me.
 
You had disconnected my line without informing me. I had to call and know from the technical guys that my connection is deactivated as there were payments pending.
Dont you have the basic courtesy to call on the customer to check if I have made the payments? That too in a situation where you have engaged a Third party who can seriously spoil your reputation.
 
And now you send a HIGHLY IRRITATING COMMUNICATION saying my connection has been active from 16th Feb 2008.
Over that you assume that I am happily using it?
WHAT KIND OF SENSLESS PEOPLE ARE YOU?
 
WHAT DID YOU THINK?..... THAT I PRACTICE TELEPATHY?...
 
Do you think I have a wireless communication between me and the IDIOT in billing who is responsible for de-activating and activating my connection at his/her own will.
 
I have been using another service provider (BSNL BROADBAND) thinking that you are still sitting around trying to trace my payments.
WHO WILL PAY THOSE BILLS NOW?
 
I want the intellegent being who had made all these decisions to disconnect, reconnect and send an HIGHLY STUPID, IRRITATING and EXTREMELY IRRESPONSIBLE communication to call me immediately.
 
-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

 
-----Original Message-----
From: customerservice [mailto:customerservice@vsnl.co.in]
Sent: Monday, February 25, 2008 5:46 PM
To: mailbox@agnisharman.com
Subject: FW: PAYMENT DETAILS

 

Dear Mr. Sharman,

 

We understand the inconvenience caused to you and we regret for the same.

 

We verified our records and found that your payment has been reflecting in our records and also your account was activated from 16th February 2008. Trust that connection is working fine. If you have any issue kindly do revert to us to do the needful.

 

Thank you for your time and patience.

 

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on customerservice@tatacommunications.com . We will be delighted to assist you

 

Warm Regards,

 

Prashanth.R,

Customer Service,

TATA Communications.

 

From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Sunday, February 24, 2008 9:31 PM
To: Sharman (agni); Appellate Authority
Cc: Customer Service (Retail-India); Tata Indicom Broadband Bill; Telecaller 2
Subject: RE: PAYMENT DETAILS

 

Dear TATA Indicom,

 

It has been 10 days since a gentle man had called me after the issue was raised to the 'Appellate Authority"

 

I do not have a status update on my account or the complaint that I have official made.

 

I would like to ask you one final time, if I may get consideration.

 

If I do not have a response, I shall understand that you are willing that I may proceed legally with the consumer protection court.

 

I had referred a friend of mine for TATA Indicom brodband. I had personally paid TWO rents in advance for them too (ORDER Number 1588526)

I was told that they too have the same problem that, your billing department keeps saying No bills has been paid.

 

I wonder why a professional setup of TATA's is behaving this bad.

 

-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Sunday, February 17, 2008 9:53 PM
To: 'Appellate Authority'
Cc: 'Customer Service (Retail-India)'; 'Tata Indicom Broadband Bill'; 'telecaller2'
Subject: RE: PAYMENT DETAILS

Would appreciate an update on the status of my complaint.

 

thank you

-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Friday, February 15, 2008 6:31 PM
To: 'Appellate Authority'
Subject: RE: PAYMENT DETAILS

Thank you

 

I had a call from a gentle man from mumbai who had been very patient to listen to my concerns

 

I am really sorry I forgot to ask his name. He called me from  +91 22 65216309

 

Thank you

-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

-----Original Message-----
From: Appellate Authority [mailto:appellate.authority@tatacommunications.com]
Sent: Friday, February 15, 2008 3:07 PM
To: Sharman (agni)
Subject: RE: PAYMENT DETAILS

Dear Customer,

 

Your concerns have been reflected to concerned authorities for necessary action x tks rgds

 

Appellate Authority

 

From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Fri 2/15/2008 8:15 AM
To: Appellate Authority
Cc: Customer Service (Retail-India); Telecaller 2; Tata Indicom Broadband Bill
Subject: FW: PAYMENT DETAILS

To R.C Berry

E-Mail: appellate.authority@vsnl.co.in
Address: Flat no 4J, Siddhivinayak Towers, Runwalnagar , Majiwada, Thane [W], Mumbai
Contact: 65216309
Facsimile Number: 25474841

 

Here is a copy of the communication thats been happening back and forth all this time.

I am totally frustrated about the fact that the billing department is not even aware of a payment that happened.

And that they dont bother to check if they have been billing me correctly including the down time credit.

 

I am sure you will understand the case if you read from bottom to top.

If not please get in touch with me at 98414 87 666 (I will reachable 24 X 7)

 

Someone by name JUSTIN reachable at 9281007797 is aware of the case and is helpless.

 

His justification saying the third party who receicves online payments from your customers through credit card and net banking has cheated you is not acceptable and am not bothered about it.

 

I have never delayed payments despite the fact that my downtime has been going up.

 

I tried but cannot avoid saying this.

I VOCIFEROUSLY disagree with your decisions about disconnecting networks without prior warning to a customer who has been maintaining a good usage and payment records.

This is HIGHLY FOOLISH on TATA Indicom's part and is very much a Suicidal attempt.

 

I hope I will hear from you soon in this regard.

 

Thank You

-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Friday, February 15, 2008 12:27 AM
To: 'treafa.hiwale@rbu.vsnl.co.in'; 'Customer Service (Retail-India)'
Cc: 'Tata Indicom Broadband Bill'; 'telecaller2'; 'seema.naik@rbu.vsnl.co.in'; 'priya.franklin@vsnl.co.in'; 'pooja.ayre@vsnl.co.in'; 'ashwini.naik@rbu.vsnl.co.in'; 'madhavi.chavan@rbu.vsnl.co.in'; 'mahija.sarma@vsnl.co.in'; 'gauri.dialani@vsnl.co.in'; 'helpchn@vsnl.com'; 'customerservice@vsnl.co.in'; 'aiyappan@vsnl.co.in'; 'nodalofficer.south1@vsnl.co.in'; 'mamta.jain@vsnl.co.in'; 'r.nair@vsnl.co.in'; 'appellate.authority@vsnl.co.in'; 'nodalofficer.south3@vsnl.co.in'; 'corp.helpdesk@vsnl.co.in'; 'anupam.sri@vsnl.ne'
Subject: RE: PAYMENT DETAILS

Looks like you keep doing it all over India and not just in chennai and not just me alone!

 

Read it for yourself :

 

-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Friday, February 15, 2008 12:12 AM
To: 'Customer Service (Retail-India)'
Cc: 'Tata Indicom Broadband Bill'; 'telecaller2'
Subject: RE: PAYMENT DETAILS

Apart from the down time in your internet service you seem to be going up with your crazy ideas too, in willingly loosing customers.

 

If you cannot keep-up any promises, then dont make any!

 

Please do not call me or send anyone home.

I WILL NOT PAY ANY BILLS NEITHER NEED YOUR SERVICE ANYMORE UNTIL YOU PEOPLE IN THE BILLING REALLY GROW-UP and start taking your jobs a bit more serious.

 

Thank you

-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Tuesday, February 12, 2008 2:37 PM
To: 'Customer Service (Retail-India)'
Cc: 'Tata Indicom Broadband Bill'; 'telecaller2'
Subject: RE: PAYMENT DETAILS

Dear Bindu & Others,

 

Looks like the amount has not been adjusted.

 

While I was trying to make the online payment this afternoon, this is what I got to see in my account status in your onlise system...

 

"Your Total Outstanding amount as per last bill: Rs.2247.24 "

 

Can you please help me get it corrected online please?

 

I have to break my promise with Justin about making the payments today, until this is rectified.

 

Thank you

-Sharman (agni)

Sharman's Cab Company

mailbox@agnisharman.com

-----Original Message-----
From: Customer Service (Retail-India) [mailto:customerservice@vsnl.co.in]
Sent: Sunday, February 10, 2008 4:44 PM
To: mailbox@agnisharman.com
Subject: FW: PAYMENT DETAILS

Dear Customer,


We regret for the inconvenience caused to you.

 

We have verified your account with respect to your concern and found you have provided with the Down Time Credit last of Rs. 224/- on 31-Jan-08 and Rs.150/- on 5-Feb-08. The calculation is done by the computer based on the number of days the complaint was raised. If you have any concern then please revert to us.

 

Assuring you of our best services all the time.

 

For any further assistance, please feel free to contact Customer Service <http://www.tataindicombroadband.com/contactus.html> (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.

 

Warm Regards,

 

Bindu.N,
Customer Service,
TATA Indicom.

 

From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Friday, February 08, 2008 4:13 PM
To: Telecaller 2; Tata Indicom Broadband Bill; Customer Service (Retail-India)
Cc: 'Sharman (agni)'; 'Sharman (agni)'; 'Sharman (agni)'
Subject: RE: PAYMENT DETAILS

My communication to the lady who called from was very clear and loud

 

I have paid my previous bill due on 5th Jan on 13th Jan 2008 only after your billing department promised to adjust the down time credit in the next bill. The order number for this payment made is 1612025

 

Then I had three different calls from three different people asking me to make the payment for the same bill again.

 

For the February bill that I received contained my previous bill and NO DOWN TIME CREDIT ADJUSTED.

I immediately communicated it to you through email and phone that billing is WRONG and there is a DISCREPANCY IN BILLING.

 

After conversing with a MILLION people @ VSNL, a lady called me yesterday i.e; on 7th Feb 2008.

She promised to look into all my complaints and revert. She reverted on the same day asking to give the order number the payment done on 13th Jan 2008.

 

I sent you guys a  screen shot of all my online payments done ever since you introduced it.

 

Then this morning my line was suspended.

 

IS THIS HOW YOU RUN YOUR BUISINESS? WHAT PROFESSIONALISM DO YOU EXHIBIT, WHEN YOU DECIDE TO DISCONNECT ME FROM YOUR NETWORK WITHOUT PRIOR NOTICE OR WARNING FOR A MISTAKE OF YOURS

 

I guess I am not going to pay any bills until my line is restored and an OFFCIAL APOLOGY SENT TO ME VIA EMAIL FROM ANY RESPONSIBLE SENIOR OFFICERS at VSNL.

 

Thnx but no thnx

 

-Sharman (agni)

mailbox@agnisharman.com

 

Sharman's Cab Company

www.agnisharman.com/cab
 

-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Thursday, February 07, 2008 11:10 AM
To: 'telecaller2'
Cc: 'customerservice@vsnl.co.in'; 'Tata Indicom Broadband Bill'; 'Sharman (agni)'; 'Sharman (agni)'
Subject: RE: PAYMENT DETAILS

My Previous Bill has been paid

 

 

-Sharman (agni)

mailbox@agnisharman.com

 

Sharman's Cab Company

www.agnisharman.com/cab
 

-----Original Message-----
From: telecaller2 [mailto:telecaller2@rbu.vsnl.co.in]
Sent: Thursday, February 07, 2008 10:55 AM
To: mailbox@agnisharman.com
Subject: PAYMENT DETAILS

Sir,

 

            Kindly send the order number details of your payment.

 

 

Regards,

Kameshwari.

TATA INDICOM - RETENTION