My Communication with BSNL Chennai Circle

My Communication with BSNL Chennai circle.

I felt bad that none of the senior employees at BSNL is concerned about such inceidents.

-----Original Message-----
From: Sharman (agni) [mailto:mailbox@agnisharman.com]
Sent: Wednesday, January 17, 2007 3:10 PM
To: 'web master,chennai telephones'; 'nk_narang@bsnl.co.in'; 'vkgupta@bsnl.co.in'; 'cgm_chennai@bsnl.in'; 'gmo@bsnl.in'
Cc: 'subodh_gupta@bsnl.in'; 'srkapoor@bsnl.in'; 'srddgns@sancharnet.in'; 'skseth@bsnl.in'; 'sdsaxena@bsnl.in'; 'sddgelec@sancharnet.in'; 'scmisra@bsnl.in'; 'sbkhare@bsnl.in'; 'rldube@bsnl.in'; 'rkp_hinduja@bsnl.in'; 'rkbatra@bsnl.in'; 'ram_kumar@bsnl.in'; 'rakesh_babu@bsnl.in'; 'ragrawal@sancharnet.in'; 'ragrawal@bsnl.in'; 'pillaikcgk@bsnl.in'; 'pcmehta@bsnl.in'; 'nsraman@bsnl.in'; 'nkg@bsnl.in'; 'ddgmis@bol.net.in'; 'nk_narang@bsnl.in'; 'niranjan_singh@bsnl.in'; 'mishra_ak@bsnl.in'; 'lavgupta@bsnl.in'; 'kumarsunil@bsnl.in'; 'katariayp@bsnl.in'; 'jrgupta@bsnl.in'; 'jmsuri@bsnl.in'; 'htsangkhumi@bsnl.in'; 'hcpant@bsnl.in'; 'dmanna@bsnl.in'; 'ddgts@del.vsnl.net.in'; 'ddgr@nda.vsnl.net.in'; 'ddgpg@bsnl.in'; 'ddgmkg@sancharnet.in'; 'ddgcmts@del1.vsnl.net.in'; 'ddgbd@sancharnet.in'; 'ddgadmn@sancharnet.in'; 'dcm@bsnl.in'; 'csgml@sancharnet.in'; 'cmdbsnl@bsnl.in'; 'arunkumar1946@bsnl.in'; 'anil_kaushal@bsnl.in'; 'an_rai@bsnl.in'; 'akpathak@bsnl.in'; 'akmittal@bsnl.in'; 'abdul_majid@bsnl.in'
Subject: RE: Complaint against delay in connecting my phone line and broadband-04423774678

TO WHOM SO EVER THIS MAY CONCERN

The exact words of SMS is as follows:-

"On this auspicious day I pray to god that your children die of the worst cancer".

This I belive has landed in a cell phone that is with Mr.Pitchumani of the Virugambakkam Exchange.

This is to bring to your notice that an official apology has been given in writing to the local police station addressing the inspector and Mr.Pitchumani.

It was out of my the pain from loosing my job with my employer for reasons that I was not able to have Internet access from home in time.

I regret applying this phone line and broadband with you.

I should have applied with Airtel, where If they did not have the Internet up and running in 24hrs from the order released the concerned official will face internal charges.

Shame on BSNL that they still let loose their employees. If not they would have done their job in time, saving my job and also will never show the guts to take money from my mother after sending me to Remand.

I was put behind bars at the police station. I was made nude and kept in remand for several hours.

It was cleverly during this time the BSNL employees went to my house and installed the phone, threatned my mother saying they will put me in lot of trouble and extorted Rs.700/-

They even adviced my mother to visit the police station and bribe a police man whom they knew so they may release me.

I WILL NEVER FORGET THIS DAY OR BSNL FOR PUTTING ME IN SUCH AN INSULT.

LUCKILY THE INSPECTOR WHO ARRIVED BY EVENING GOT INVOLVED IN THE CASE AND FOUND OUT THAT THE CASE AGAINST ME WAS A FALSE ALLEGATION AND WARNED BOTH THE SIDES.

YOU MAY PLEASE VERIFY ALL THE DOCUMENTS FROM THE LOCAL POLICE STATION.

SHAME ON YOU BSNL AND ITS CARELESS EMPLOYEES.

PLEASE KEEP THAT RS.700/- WITH YOUR SELF BUY SOME SWEETS TO CELEBRATE MY FIRST EVER LEGAL ARREST.

Thanks but no thanks.

-Sharman (agni)
mailbox@agnisharman.com

-----Original Message-----
From: web master,chennai telephones [mailto:webmaster@chennai.bsnl.co.in]
Sent: Wednesday, January 17, 2007 12:22 PM
To: nk_narang@bsnl.co.in; vkgupta@bsnl.co.in; cgm_chennai@bsnl.in; gmo@bsnl.in; Sharman (agni)
Cc: subodh_gupta@bsnl.in; srkapoor@bsnl.in; srddgns@sancharnet.in; skseth@bsnl.in; sdsaxena@bsnl.in; sddgelec@sancharnet.in; scmisra@bsnl.in; sbkhare@bsnl.in; rldube@bsnl.in; rkp_hinduja@bsnl.in; rkbatra@bsnl.in; ram_kumar@bsnl.in; rakesh_babu@bsnl.in; ragrawal@sancharnet.in; ragrawal@bsnl.in; pillaikcgk@bsnl.in; pcmehta@bsnl.in; nsraman@bsnl.in; nkg@bsnl.in; ddgmis@bol.net.in; nk_narang@bsnl.in; niranjan_singh@bsnl.in; mishra_ak@bsnl.in; lavgupta@bsnl.in; kumarsunil@bsnl.in; katariayp@bsnl.in; jrgupta@bsnl.in; jmsuri@bsnl.in; htsangkhumi@bsnl.in; hcpant@bsnl.in; dmanna@bsnl.in; ddgts@del.vsnl.net.in; ddgr@nda.vsnl.net.in; ddgpg@bsnl.in; ddgmkg@sancharnet.in; ddgcmts@del1.vsnl.net.in; ddgbd@sancharnet.in; ddgadmn@sancharnet.in; dcm@bsnl.in; csgml@sancharnet.in; cmdbsnl@bsnl.in; arunkumar1946@bsnl.in; anil_kaushal@bsnl.in; an_rai@bsnl.in; akpathak@bsnl.in; akmittal@bsnl.in; abdul_majid@bsnl.in
Subject: Re: Complaint against delay in connecting my phone line and broadband-04423774678

Dear Valued Customer,

        We are sorry that the installation of the broadband connection could not be done on the same as the landline due to some administrative reasons and the intervening holidays. Arrangements are being made to provide Broadband connection immediately.

    In the meantime, on enquiry, we were informed that wantonly or otherwise, you have sent unsavoury SMSs to the mobile number of the staff of our organisation which has caused immense grief and pain to the concerned official and his family. We would appreciate if you could send a word of regret by email for the SMS sent, so that the feelings of the official and his family can be assuaged.

    In case of any complaints regarding taking of money etc. you can always give the complaint to the higher ups. At BSNL there is no need to give any money to officials other than what are legally required and all official payments are duly acknowledged.

With Regards,
DE(Web)
Customer Support Services
WEB-CENTRE,
BSNL,Chennai Telephones

----- Original Message -----

----- Original Message -----

From: Sharman (agni)

To: 'Webmaster,Chennai Telephones' ; gmo@bsnl.in ; cgm_chennai@bsnl.in ; vkgupta@bsnl.co.in ; nk_narang@bsnl.co.in

Cc: abdul_majid@bsnl.in ; akmittal@bsnl.in ; akpathak@bsnl.in ; an_rai@bsnl.in ; an_rai@bsnl.in ; anil_kaushal@bsnl.in ; arunkumar1946@bsnl.in ; cmdbsnl@bsnl.in ; csgml@sancharnet.in ; dcm@bsnl.in ; ddgadmn@sancharnet.in ; ddgbd@sancharnet.in ; ddgcmts@del1.vsnl.net.in ; ddgmkg@sancharnet.in ; ddgpg@bsnl.in ; ddgr@nda.vsnl.net.in ; ddgts@del.vsnl.net.in ; dmanna@bsnl.in ; hcpant@bsnl.in ; htsangkhumi@bsnl.in ; jmsuri@bsnl.in ; jrgupta@bsnl.in ; katariayp@bsnl.in ; kumarsunil@bsnl.in ; lavgupta@bsnl.in ; mishra_ak@bsnl.in ; niranjan_singh@bsnl.in ; nk_narang@bsnl.in ; ddgmis@bol.net.in ; nkg@bsnl.in ; nsraman@bsnl.in ; pcmehta@bsnl.in ; pcmehta@bsnl.in ; pillaikcgk@bsnl.in ; ragrawal@bsnl.in ; ragrawal@sancharnet.in ; rakesh_babu@bsnl.in ; ram_kumar@bsnl.in ; rkbatra@bsnl.in ; rkp_hinduja@bsnl.in ; rldube@bsnl.in ; sbkhare@bsnl.in ; scmisra@bsnl.in ; sddgelec@sancharnet.in ; sdsaxena@bsnl.in ; skseth@bsnl.in ; srddgns@sancharnet.in ; srkapoor@bsnl.in ; subodh_gupta@bsnl.in

Sent: Tuesday, January 16, 2007 3:28 PM

Subject: RE: Complaint against delay in connecting my phone line and broadband

Dear Sir,

Some people came today morning and put some phone lines.

Still my phone is not active.

i was not at home when they came to fix my phone line.

A person by name Chandra Sekhar has taken Rs.700/- from my mother for the line to be fixed.

We have not recived any receipt for this Rs.700/- paid at the time of installation

Please let me know if this will be adjusted as -ve amount in my next bill.

Thank you.

-Sharman (agni)
mailbox@agnisharman.com

-----Original Message-----
From: Webmaster,Chennai Telephones [mailto:webmaster@chennai.bsnl.co.in]
Sent: Tuesday, January 16, 2007 2:27 PM
To: Sharman (agni)
Subject: Re: Complaint against delay in connecting my phone line and broadband

Dear Sir,
Thank you for using our services & sorry for the delay in replying.
This is to confirm receipt of your email and inform you that the matter is receiving attention based on its contents.

With regards,
Sr.TOA-I,Customer Support Services,
Web-Centre, Chennai Telephones.

----- Original Message -----

From: Sharman (agni)

To: webmaster@chennai.bsnl.co.in ; gmo@bsnl.in ; cgm_chennai@bsnl.in ; vkgupta@bsnl.co.in ; nk_narang@bsnl.co.in

Cc: abdul_majid@bsnl.in ; akmittal@bsnl.in ; akpathak@bsnl.in ; an_rai@bsnl.in ; an_rai@bsnl.in ; anil_kaushal@bsnl.in ; arunkumar1946@bsnl.in ; cmdbsnl@bsnl.in ; csgml@sancharnet.in ; dcm@bsnl.in ; ddgadmn@sancharnet.in ; ddgbd@sancharnet.in ; ddgcmts@del1.vsnl.net.in ; ddgmkg@sancharnet.in ; ddgpg@bsnl.in ; ddgr@nda.vsnl.net.in ; ddgts@del.vsnl.net.in ; dmanna@bsnl.in ; hcpant@bsnl.in ; htsangkhumi@bsnl.in ; jmsuri@bsnl.in ; jrgupta@bsnl.in ; katariayp@bsnl.in ; kumarsunil@bsnl.in ; lavgupta@bsnl.in ; mishra_ak@bsnl.in ; niranjan_singh@bsnl.in ; nk_narang@bsnl.in ; ddgmis@bol.net.in ; nkg@bsnl.in ; nsraman@bsnl.in ; pcmehta@bsnl.in ; pcmehta@bsnl.in ; pillaikcgk@bsnl.in ; ragrawal@bsnl.in ; ragrawal@sancharnet.in ; rakesh_babu@bsnl.in ; ram_kumar@bsnl.in ; rkbatra@bsnl.in ; rkp_hinduja@bsnl.in ; rldube@bsnl.in ; sbkhare@bsnl.in ; scmisra@bsnl.in ; sddgelec@sancharnet.in ; sdsaxena@bsnl.in ; skseth@bsnl.in ; srddgns@sancharnet.in ; srkapoor@bsnl.in ; subodh_gupta@bsnl.in

Sent: Saturday, January 13, 2007 6:18 PM

Subject: Complaint against delay in connecting my phone line and broadband

TO WHOM SO EVER THIS MAY CONCERN AT BSNL

I applied for a new broadband connection based on confirmation from local telephone exchange that I will get the connection in two working days.

There is a junction box inside our campus where another 5 new connections can be connected, which again was confirmed by the lineman and Paranthaman.

I applied on : 9th January 2007 and paid Rs. 1900/- as the initial fee.

Order Number.: 07 N252765 Dated 9th Jan 2007.

The next day Paranthaman from BSNL of Virugambakkam exchange confirmed that the order has reached him and he can do it the same day or next day morning.

I waited on 10th evening and 11th morning.

I still did not get any response.

I tried reaching the following people since 12th Jan 2007 but in vain.

(Probably I should have gone straight to the telephone exchange to meet them...)
1. Paranthaman - 2377 4646
2. Pitchumani - 23773000 / 9444979488
3. Sankaran - 24819000

None of them responded...

Please let me know whom can I raise a complaint against all these people.

It is because of these people I had to incur some money loss as I was not able to work from home regarding something that must have reached my US offcie on saturday morning.

Had any of these people confirmed that BSNL cannot give connection in time for my broadband, I would have atleast applied with AIRTEL.

Awaiting your speedy reply..

-Agni Sharman
98414 87666

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